Contact Support
// SECURE_CHANNEL_ESTABLISHED
PROTOCOL: PGP_MANDATORY_FOR_SENSITIVE_DATA
AVG_RESPONSE: 14H 23M
Communication Protocols
Communication with Nexus infrastructure administration is strict. We prioritize operational security above all else. For general inquiries regarding market access or mirror availability, cleartext email is permitted.
CRITICAL: Never transmit private keys, transaction IDs, or order details via cleartext channels. Such messages will be automatically purged by our sanitization filters. All sensitive support requests must be routed through the internal encrypted ticketing system.
Direct Interface
| Support Email | [email protected] |
|---|---|
| Scope | Access Issues, Vendor Applications, Bug Bounties |
| Availability | 24/7 Monitoring (Rotational Shift) |
| Encryption | PGP REQUIRED FOR ADMIN |
Internal Support Desk
For disputes, wallet issues, or account recovery, you must login to the market and open a ticket. This cryptographically verifies your identity as the account owner.
[ ACCESS MARKET MIRRORS ]Before contacting support, verify if your issue is documented.
View Knowledge Base & FAQ